Return Policy
Effective Date: [Add Date]
At KamagraShop.es, we aim to provide high-quality products and a reliable shopping experience. Due to the nature of our products, certain conditions apply to returns and refunds.
1. Return Eligibility
For safety, hygiene, and regulatory reasons, we generally do not accept returns on pharmaceutical and health-related products once they have been delivered.
However, you may be eligible for a return or replacement in the following cases:
- You received a damaged product
- You received an incorrect item
- Your order was incomplete
2. Reporting an Issue
If you experience any issue with your order, please contact us within 48 hours of delivery.
To help us process your request quickly, include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
3. Refunds and Replacements
Once your request is reviewed and approved, we may offer:
- A replacement product
- A partial or full refund
Refunds will be processed to the original payment method used during purchase.
4. Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used products
- Products returned without prior approval
- Orders where incorrect shipping details were provided
- Delays caused by courier services or external factors
5. Order Cancellations
Orders can only be cancelled before they are processed and shipped.
Once an order has been dispatched, it cannot be cancelled.
6. Refund Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
7. Contact Information
For any return or refund inquiries, please contact us:
Email: info@kamagrashop.es
Phone: +44 7471 300624
Address: Teia, 9 – dept. 3 – 5, 08915 Badalona, Catalunya, Spain
8. Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.